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08:00
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630 mins
- SOCIAL
09:00
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5 mins
- SOCIAL
09:05
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55 mins
- VOICE
- MESSAGING
Experts and decision-makers will demonstrate the sustained power and significance of voice and messaging. However, there are many businesses which don’t have the scale or agility to capitalise on the ...
10:00
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30 mins
- MESSAGING
Mobilesquared’s State of the Global Messaging Market analysis sees Founder Nick Lane crunch some of the messaging industry’s key numbers and divulge what it means for some of the channels widely deplo ...
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10:30
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Networking Break45 mins
- SOCIAL
11:15
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45 mins
- MESSAGING
Apple has embraced Rich Business Messaging (RBM), although the channel is still not fully ubiquitous and many enterprises are still not yet aware of the potential of this channel to enhance their cust ...
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12:00
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75 mins
- SOCIAL
13:15
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45 mins
- VOICE
- MESSAGING
The API product and commercial model is braced for transformation, as CPaaS and MNO players look set for convergence following a potentially game-changing announcement last September of a joint ventur ...
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14:00
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30 mins
- MESSAGING
The CPaaS market is poised for significant growth, driven by increasing demand for agile communication solutions, with the customer journey uninterrupted by switching from SMS to WhatsApp to email. Th ...
14:30
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30 mins
- SOCIAL
15:00
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45 mins
- VOICE
A major challenge for voice and messaging service providers is that fraudulent activity is diminishing consumer trust in these channels and pushing businesses to adopt alternative communication method ...
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15:45
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30 mins
- VOICE
- MESSAGING
Regulations are tightening on operators and rightly stipulate better protection of consumers from bad actors. In this fireside chat, key stakeholders assess how to establish a common framework for com ...
16:15
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45 mins
- VOICE
Voice services have been taken for granted and the rise of VoIP solutions and integrated apps, such as Microsoft Teams make for a challenging environment. As customer habits shift, so must service pro ...
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17:00
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120 mins
- SOCIAL
08:30
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Networking morning coffee45 mins
- SOCIAL
09:15
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Conference Room60 mins
- VOICE
- MESSAGING
As the telecom industry evolves, leaders must harness cutting-edge innovations to unlock new revenue streams and drive sustainable growth. This exclusive workshop provides a strategic playbook for pro ...
10:15
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15 mins
- MESSAGING
We bring some of the industry’s more successful use cases of key enterprise messaging campaigns on stage through a customer presentation on the power of omnichannel communications.
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10:30
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30 mins
- SOCIAL
11:00
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30 mins
- VOICE
- MESSAGING
Emerging eSIM technologies stand to significantly change wholesale roaming market dynamics, but operators are still unsure how to turn this to their advantage. This panel aims to demystify this expand ...
11:30
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Conference Room15 mins
- MESSAGING
In the online world, retailers know their customers inside out—thanks to cookies and tracking tools, they can deliver highly personalized offers with ease. But in physical stores, it’s a different sto ...
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11:45
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Conference Room15 mins
- MESSAGING
We bring some of the industry’s most successful use cases of mobile identity authentication on stage through a customer presentation on how telecom providers are leveraging identity solutions to enhan ...
12:00
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90 mins
- SOCIAL
13:30
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30 mins
- MESSAGING
This demo will illustrate the profound impact new product lines from Communication Service Providers, such as adtech can have on targeted messaging, unlocking key use cases and inspiration for busines ...
14:00
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Conference Room60 mins
- MESSAGING
Leading member associations from the messaging space discuss the key ingredients needed to restore trust in business messaging. This session will convene key messaging stakeholders to talk about the f ... -
60 mins
- VOICE
The voice industry is somewhat experiencing a rebirth. This session will congregate leading voice players to talk about what the future of wholesale voice represents. This industry roundtable covers: ...
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15:00
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120 mins
- SOCIAL